Shipping and Returns

We want to make sure you are completely satisfied with your purchase. If, for whatever reason, you are not satisfied with your Bag Pillow, let us know. We accept returns of original, unused merchandise within 30 days of purchase for a full refund – no questions asked. To learn more about how to return your Bag Pillow, follow the instructions below:

  1. Pack items with original packing slip and return to:
  • Bag Pillow Lda
  • Rua 28 de Janeiro, 350 Candal Park - Edifício X, Fração X-11, 4400-335 Vila Nova de Gaia
  • Once we receive your returned item(s), we will process your refund.
  • Note: Return shipping fees are the customer’s responsibility. Exchanges will be shipped at no extra cost. For your protection, please ship with tracking and insurance.

Please allow ten (10) business days after the receipt of your returned item(s) to process your refund or exchange.

Shipping Costs
We do not currently offer free shipping. Shipping costs are calculated at checkout and will vary depending on the size of your order and shipping address. Please allow 1-4 business days for delivery as shipping times may vary by location.

Expedited and International Shipping
All orders outside Europe ship the courrier that has contract with us at the moment. If you need expedited shipping or a faster service, please contact us for pricing. 

International Customers
If you are ordering your Bag Pillow from outside Europe, please know that additional fees may be charged by customs in your country and are the customer’s responsibility. You may contact your local post office to obtain information on possible customs charges.

Do you have any questions? Please contact us for additional assistance.